Organizational knowledge,standardized and accessible
Clervix unifies policies, manuals, and operational documentation in a governed internal layer—consistent answers, measurable onboarding, and controls for data protection and audit readiness.
Operating model
Implementation in four stages
From ingestion to governed assistance, the workflow follows a predictable sequence suitable for regulated and high-trust environments.
- 01
Ingest documentation
Upload manuals, policies, procedures, and internal records to form the authoritative knowledge corpus.
- 02
Processing and alignment
Content is processed and organized so that operational context and institutional rules are reflected consistently in responses.
- 03
Assisted access
Authorized users consult the assistant through the web console, with answers grounded in approved documentation.
- 04
Continuous governance
Administrators monitor usage, update source material, and maintain alignment as processes and policies evolve.
Capability areas
Enterprise-grade knowledge operations
A unified layer for documentation, employee self-service, and administrative visibility — without fragmented tools or informal channels.
Centralized corpus
Maintain manuals, policies, procedures, and reference material in one structured repository for the entire organization.
Onboarding and ramp-up
Accelerate time-to-competence with responses anchored in approved sources; internal programs have reported substantial reductions in ramp-up duration.
Governed assistance
Question-and-answer flows are constrained to organizational content, with availability aligned to your access policies.
Controlled web access
Deliver the experience through a standard browser interface so teams adopt it without additional client software.
Usage and coverage signals
Identify recurring themes, potential gaps in documentation, and engagement patterns to guide continuous improvement.
Lifecycle updates
Revise the knowledge base as documents change so that assistance remains aligned with current policies and procedures.
Reference deployment patterns
Representative applications across onboarding, people operations, technical operations, and ongoing capability building.
New hire programs
Provide role-specific guidance on culture, process, and tooling based on sanctioned documentation rather than informal channels.
- Shorter time to productive contribution
- Fewer interruptions to subject-matter experts
- Consistent messaging on policy and procedure
- Auditable reliance on approved sources
People operations
Surface benefits, leave policies, and procedural guidance with uniform answers grounded in HR-approved materials.
- Lower volume of repeat policy questions
- After-hours availability within policy
- Reduced load on HR business partners
- Alignment with internal communications
Technical and product knowledge
Make procedures, specifications, and runbooks discoverable to reduce operational variance and rework.
- Faster lookup of technical procedures
- Lower error rates where documentation is kept current
- Standardized interpretation of operational steps
- Support for distributed engineering and operations teams
Continuous institutional learning
Reinforce updates to process and product as documents are revised, supporting regulated and quality-sensitive workflows.
- Scalable reinforcement of change
- On-demand review of updated material
- Reduced dependency on ad hoc training sessions
- Traceability tied to document versions
Let's discuss your knowledge program
We tailor a walkthrough to your context: team size, existing documentation, regulatory requirements, and timeline.
Talk to our teamSecurity and compliance posture
Controls for organizations that process sensitive internal information
Designed for environments where confidentiality, policy alignment, and supervisory oversight are prerequisites — not afterthoughts.
Protection of data in motion and at rest
Industry-standard encryption supports confidentiality of documentation and interaction metadata within the platform boundary.
Alignment with major data protection frameworks
Practices are informed by LGPD and GDPR requirements; customers remain responsible for lawful basis, retention, and processor agreements.
Organizational separation
Customer content and conversation data are segregated by tenant so that access remains within the boundaries you define.
Investment
Operational tiers aligned with your scale
Compare capabilities by team size and documentation scope. Each tier includes a 15-day evaluation.
Starter
For mid-sized teams beginning to institutionalize knowledge management.
- Assistance grounded in your documents
- Administrative console
- Central knowledge repository
- Near-real-time responses
- Email support
Pro
For growing organizations with broader adoption and reporting requirements.
- Assistance grounded in your documents
- Full administrative console
- Usage and engagement analytics
- Central knowledge repository
- Near-real-time responses
- AI-assisted document generation
- Priority support
Max
For large teams, high documentation volumes, and formal service expectations.
- Assistance grounded in your documents
- Full administrative console
- Advanced reporting and exports
- Central knowledge repository
- Near-real-time responses
- AI-assisted document generation
- Brand customizationRecently added
- Committed SLA
- Priority support 24/7
- Named customer contact
Enterprise
Dedicated agreements for security review, custom terms, invoicing, and integration with your procurement process.
Contact salesFrequently asked questions
How does Clervix support employee onboarding?
The assistant answers according to the documentation you publish — processes, policies, culture materials, and procedures. Employees consult approved sources on demand, which reduces dependency on informal knowledge transfer. Internal programs have reported substantial improvements in onboarding duration when responses are standardized on sanctioned content.
Which document formats are supported?
Common operational formats are supported, including PDF, DOC, DOCX, TXT, and common image types used in procedures. The appropriate format list should be confirmed during technical onboarding for your tenant.
How are documentation updates propagated?
Administrators upload or replace material through the console. The system incorporates changes so that subsequent assistance reflects the current corpus. Versioning and approval workflows remain your organizational responsibility.
How is organizational data protected?
Data is encrypted in transit and at rest. The service is designed with practices informed by LGPD and GDPR. Access is limited to your tenant; legal roles, subprocessors, and contractual terms should be reviewed with your legal and information security teams.