Terms and Conditions of Use
Please read carefully the terms and conditions governing the use of the Clervix platform
Terms and Conditions of Use of the Clervix Platform
Last Updated Date: 11/30/2025
Preamble and Initial Considerations
These Terms and Conditions of Use ("Terms" or "Agreement") establish the general conditions governing the access, use and provision of services offered by CLERVIX INOVA SIMPLES (I.S.), a private legal entity, registered under CNPJ No. 63.252.137/0001-53, with headquarters in the Federative Republic of Brazil ("Clervix", "we", "our", "us" or "service provider"), through its digital artificial intelligence platform for team training and business knowledge base management ("Platform" or "Services").
By accessing, browsing, using, registering or in any way interacting with the Clervix Platform, the user ("User", "you", "your" or "contracting party"), whether an individual or legal entity, expressly declares that they have read, understood, agreed and accepted, fully and unconditionally, all terms, conditions, clauses, provisions and obligations established herein, as well as all complementary policies, guidelines, rules and regulations that may be applicable to the use of the Platform.
Non-agreement with any provision contained in these Terms implies the impossibility of using the Services offered by Clervix. The use of the Platform presupposes the tacit and irrevocable acceptance of all conditions established herein, and the continuation of access and use of the Services after any modification to these Terms constitutes an unequivocal manifestation of acceptance of the implemented changes.
1. Definitions and Interpretation
For the purposes and effects of these Terms, the following definitions and interpretations must be considered:
1.1. Clervix Platform: Refers to the set of systems, applications, software, interfaces, algorithms, artificial intelligence technologies, computational infrastructure, databases and other technological resources developed, maintained, operated and made available by Clervix through a digital environment, intended for the provision of team training services, business knowledge management and intelligent assistance through an artificial intelligence chatbot.
1.2. Services: Comprise all functionalities, tools, resources, capabilities and solutions offered by the Platform, including, but not limited to: (i) artificial intelligence platform for team training; (ii) intelligent and centralized knowledge base; (iii) artificial intelligence chatbot trained with User's business documents; (iv) administrative dashboard for content, document, user, team member and access permission management; (v) analytics, metrics, reporting and usage and engagement analysis systems; (vi) document upload, processing, storage and organization tools; (vii) authentication, authorization and access control systems; (viii) communication and interaction interfaces with virtual assistant; and (ix) any other functionalities, resources or services that may be incorporated into the Platform.
1.3. User: Refers to any individual or legal entity that accesses, browses, uses, registers or in any way interacts with the Clervix Platform, including, but not limited to: administrators, managers, team members, collaborators, employees, authorized third parties and other individuals or entities that use the Services.
1.4. User Account: Refers to the registration, profile, access credentials and set of information, data, settings, preferences and permissions associated with a specific User on the Platform.
1.5. User Content: Refers to all data, information, documents, files, texts, images, videos, audios, materials, content, communications, interactions, conversations, messages and any other materials or information sent, uploaded, transmitted, shared, created, generated, stored or in any way made available by the User on the Platform.
1.6. Personal Data: Refers to any information related to an identified or identifiable natural person, in accordance with the General Data Protection Law (Law No. 13.709/2018) and other applicable legislation.
2. Detailed Description of Services
Clervix offers a comprehensive and sophisticated artificial intelligence technology platform, developed specifically to meet the needs of training, qualification, development and knowledge management in corporate and business environments. The Services made available by the Platform include, in a non-exhaustive manner, the following functionalities and capabilities:
2.1. Artificial Intelligence Platform for Team Training: Advanced system that uses artificial intelligence technologies, machine learning, natural language processing and sophisticated algorithms to create, manage, customize and optimize team training and qualification programs, allowing organizations to develop, implement and monitor learning and professional development initiatives in an efficient, scalable and adaptive manner.
2.2. Intelligent and Centralized Knowledge Base: Integrated system for storage, organization, indexing, categorization, search and retrieval of information, documents, educational materials, organizational policies, operational procedures, technical manuals, business documentation and other relevant content, using artificial intelligence technologies to facilitate access, consultation and efficient use of organizational knowledge.
2.3. Artificial Intelligence Chatbot: Intelligent virtual assistant, based on artificial intelligence technologies and natural language processing, which is trained, configured and customized using the documents, information and specific content of each organization, allowing users to make queries, obtain answers, receive guidance, access information and interact with organizational knowledge in a natural, contextualized and real-time manner.
2.4. Administrative Dashboard: Management and administration interface that allows those responsible for the organization to configure, customize, manage and monitor various aspects of the Platform, including: content and document management; user, team member and access permission administration; parameter and preference configuration; metrics, analytics and report visualization; and control of available functionalities and resources.
2.5. Analytics, Metrics and Reports: Systems for collection, processing, analysis and presentation of data, information and metrics related to Platform usage, including access statistics, usage patterns, engagement levels, query frequency, areas of interest, knowledge gaps, training effectiveness and other relevant indicators for the management and optimization of training and development processes.
2.6. Document Upload, Processing and Storage: Functionalities that allow Users to upload, load, transmit, process, store, organize, categorize, index and manage various types of documents, files and materials, including formats such as PDF, DOC, DOCX, TXT, images and other supported formats, which will be processed by artificial intelligence to enrich the knowledge base and enable the virtual assistant.
2.7. User and Permission Management: Access control system that allows administrators to manage users, team members, invitations, permissions, access levels, groups, roles and other aspects related to user administration and access control to Platform resources and functionalities.
Clervix reserves the right to modify, update, improve, expand, reduce, discontinue or change any aspect of the Services, functionalities, resources or capabilities of the Platform, at any time, with or without prior notice, at its sole discretion, provided that such changes do not compromise previously assumed contractual obligations or rights acquired by Users.
3. Registration, Account Creation and Access Credentials
3.1. Registration Requirements: To use the Services offered by the Clervix Platform, the User must create a user account, providing accurate, complete, updated and truthful information, including, but not limited to:
3.1.1. Responsible Party Personal Data: (i) full name; (ii) surname; (iii) valid and active phone number; (iv) valid and active email address; and (v) any other personal information that may be requested during the registration process or subsequently.
3.1.2. Company or Organization Data: (i) corporate name or full legal name; (ii) trade name or business name, if applicable; (iii) tax identification number (CNPJ for legal entities or CPF for individuals, as the case may be); (iv) corporate or business email address; (v) corporate or business phone number; and (vi) any other business or organizational information that may be requested.
3.2. Verification and Validation: Clervix may, at its sole discretion, implement verification, validation, authentication and confirmation processes for information provided by the User, including, but not limited to: email verification, document validation, identity confirmation, business information checking and other procedures deemed necessary to ensure the security, integrity and compliance of the registration.
3.3. User Responsibilities Regarding Account: The User is fully and exclusively responsible for: (i) maintaining the confidentiality, security and secrecy of their access credentials, including username, password, authentication tokens and any other security mechanisms; (ii) all activities, actions, transactions, operations and interactions carried out through their account, regardless of whether they were authorized or not by the User; (iii) immediately notifying Clervix of any unauthorized use of their account, suspicion of security compromise, loss, theft or disclosure of access credentials; (iv) ensuring that all information provided is accurate, complete, updated and truthful; (v) keeping all account information updated; and (vi) using the account appropriately, ethically, legally and in compliance with these Terms and applicable legislation.
3.4. Account Security: The User acknowledges and agrees that it is their exclusive responsibility to implement adequate security measures to protect their account, including, but not limited to: using strong and unique passwords; not sharing access credentials with third parties; properly logging out after use; using secure and updated devices; and adopting recommended security practices. Clervix is not responsible for losses, damages, losses or consequences resulting from the User's failure to adequately protect their account or access credentials.
3.5. Multiple Accounts: The User may create multiple accounts on the Platform, provided that each account is associated with distinct and valid information, and that the use of multiple accounts does not violate these Terms, is not used for fraudulent, illegal purposes or that violate third-party rights, and does not compromise the security, integrity or functioning of the Platform.
4. Use of Services and Platform Functionalities
4.1. Authorized Use: The User is authorized to use the Clervix Platform Services exclusively for legitimate, lawful, ethical purposes and in compliance with these Terms, applicable legislation, Clervix policies and acceptable standards of conduct. Authorized use includes, but is not limited to:
4.1.1. Document Upload and Management: Upload, load, transmit, store, organize, categorize, manage and process documents, files, materials and content relevant to creating, enriching and maintaining the organizational knowledge base.
4.1.2. Library Creation and Organization: Create, organize, structure, manage and maintain libraries of documents, materials and content in an organized, categorized and accessible manner.
4.1.3. Use of Artificial Intelligence Chatbot: Use the intelligent virtual assistant to make queries, obtain answers, receive guidance, access information, clarify doubts, receive training and interact with organizational knowledge in a natural and contextualized manner.
4.1.4. Team Member Management: Manage team members, including adding, removing, inviting, configuring permissions, defining access levels, organizing groups and administering relationships between users.
4.1.5. Metrics and Analytics Tracking: Access, view, analyze and use metrics, statistics, analytics, reports and information about Platform usage, usage patterns, engagement levels and training effectiveness.
4.1.6. Configuration and Personalization: Configure, customize and adjust parameters, preferences, settings and options available on the Platform according to the organization's needs and requirements.
4.2. Prohibited Use: It is expressly prohibited for the User to use the Platform or Services for:
4.2.1. Illegal or Unlawful Activities: Any activity that violates laws, regulations, rules, decrees, ordinances or any applicable legal provision, including, but not limited to: criminal activities, fraud, money laundering, tax evasion, copyright infringement, intellectual or industrial property, defamation, slander, injury, discrimination, harassment, cyberbullying, hacking, privacy invasion and other unlawful conduct.
4.2.2. Violation of Third-Party Rights: Any activity that violates, infringes, compromises or threatens third-party rights, including, but not limited to: intellectual property rights, copyrights, trademarks, patents, trade secrets, personality rights, image rights, privacy rights, contractual rights and other legally protected rights.
4.2.3. Inappropriate or Prohibited Content: Send, upload, transmit, share, publish, make available or in any way use content that is: (i) illegal, unlawful, fraudulent, deceptive, defamatory, slanderous, injurious, offensive, obscene, pornographic, violent, threatening, harassing, discriminatory, prejudiced or in any way inappropriate; (ii) that violates third-party rights; (iii) that contains viruses, malware, spyware, trojans, worms or any malicious code; (iv) that compromises the security, integrity or functioning of the Platform; or (v) that in any way is incompatible with the purposes and values of the Platform.
4.2.4. Activities that Compromise Security: Any activity that compromises, threatens, interferes with or harms the security, integrity, availability, reliability, performance or functioning of the Platform, including, but not limited to: unauthorized access attempts, hacking, vulnerability exploitation, denial of service attacks, system interference, data manipulation and other malicious activities.
4.2.5. Unauthorized Commercial Use: Use the Platform for unauthorized commercial, promotional, advertising or marketing purposes, including, but not limited to: spam, unsolicited messaging, unauthorized advertising, sale of unrelated products or services, and other unauthorized commercial activities.
4.2.6. Reverse Engineering or Decompilation: Attempt to reverse engineer, decompile, disassemble, decode, modify, adapt, alter or in any way interfere with the source code, algorithms, technologies, systems or functioning of the Platform.
4.2.7. Creation of False or Fraudulent Accounts: Create accounts using false, fraudulent, deceptive information or information from third parties without authorization, or in any way attempt to impersonate another person or entity.
4.3. Monitoring and Moderation: Clervix reserves the right to monitor, review, analyze, moderate, filter, remove, block, suspend or take any other measure it deems necessary regarding content, activities, behaviors or use of the Platform by Users, at its sole discretion, without need for prior notice or justification, especially when there is suspicion or confirmation of violation of these Terms, Clervix policies or applicable legislation.
5. Responsibilities, Obligations and Duties of the User
The User acknowledges, accepts and agrees that they assume full and exclusive responsibility for all their actions, omissions, conduct, activities, interactions and uses of the Platform, expressly committing to:
5.1. Content Responsibility: The User is fully and exclusively responsible for all User Content sent, uploaded, transmitted, shared, published, made available or in any way used on the Platform, ensuring that: (i) they have all necessary and sufficient rights, licenses, authorizations, permissions and powers to use, make available, share and authorize the use of such content on the Platform; (ii) the content does not violate, infringe or compromise third-party rights, including intellectual property rights, copyrights, trademarks, patents, trade secrets, personality rights, image rights, privacy rights and other legally protected rights; (iii) the content is legal, lawful, legitimate, adequate, appropriate and in compliance with applicable legislation; (iv) the content does not contain false, misleading, fraudulent or in any way inappropriate information; and (v) the content does not contain viruses, malware, spyware, trojans, worms or any malicious code.
5.2. Rights Guarantees: The User expressly declares and guarantees that they have all necessary and sufficient rights, titles, interests, licenses, authorizations, permissions and powers over User Content to: (i) send, upload, transmit, share, publish and make available such content on the Platform; (ii) authorize Clervix to process, store, use, analyze, index, categorize, organize and in any way work with such content for the purposes of the Services; (iii) authorize the use of content to train, configure and customize artificial intelligence and the chatbot; and (iv) grant Clervix the necessary licenses and authorizations as established in these Terms.
5.3. Appropriate Use and Legal Compliance: The User commits to using the Platform and Services appropriately, ethically, legally, responsibly and in strict compliance with: (i) these Terms and all their provisions; (ii) all Clervix policies, guidelines, rules and regulations; (iii) all applicable legislation, regulation, rules and legal provisions, including, but not limited to: personal data protection laws, intellectual property laws, consumer protection laws, labor laws, tax laws and other pertinent legislation; and (iv) acceptable standards of conduct and market best practices.
5.4. Prohibition of Illegal Activities: The User expressly commits not to use the Platform or Services for any illegal, unlawful, fraudulent, deceptive, malicious, inappropriate activity or that violates third-party rights, compromises Platform security or is incompatible with the purposes of the Services.
5.5. Account and Credentials Security: The User is fully and exclusively responsible for maintaining the security, confidentiality and secrecy of their account, access credentials, passwords, authentication tokens and any other security mechanisms, committing to: (i) not sharing credentials with third parties; (ii) using strong and unique passwords; (iii) properly logging out after use; (iv) immediately notifying Clervix of any unauthorized use or suspicion of compromise; and (v) adopting all recommended or necessary security measures.
5.6. Indemnification: The User commits to indemnify, defend and hold harmless Clervix, its affiliates, directors, officers, employees, agents, partners, licensors and service providers from and against all and any claims, demands, actions, proceedings, liabilities, obligations, losses, damages, losses, costs, expenses, attorney fees and other consequences arising from or related to: (i) violation of these Terms by the User; (ii) violation of third-party rights by the User; (iii) inappropriate, illegal or unauthorized use of the Platform by the User; (iv) User Content; or (v) any other action, omission or conduct of the User related to the Platform or Services.
6. Intellectual Property and Property Rights
6.1. Clervix Platform Property: All intellectual property rights, including, but not limited to: copyrights, trademarks, service marks, patents, trade secrets, know-how, designs, interfaces, graphics, logos, trade names, algorithms, source code, software, technologies, systems, architectures, methodologies, processes, compilations, databases and other intangible assets related to the Clervix Platform, Services, artificial intelligence, algorithms, technologies, interfaces, design, source code, software, systems and all other elements, components, functionalities and resources of the Platform are the exclusive property of Clervix or its licensors, being protected by intellectual property laws, copyrights, trademarks, patents and other applicable legislation in Brazil and internationally.
6.2. Limited Use License: Clervix grants the User a limited, non-exclusive, non-transferable, non-sublicensable, revocable and personal license to access and use the Platform and Services exclusively for the purposes authorized in these Terms, during the term of the contractual relationship, subject to compliance with all conditions, obligations and restrictions established in these Terms. This license does not grant the User any property right over the Platform or any of its components.
6.3. User Content Property: The User retains all rights, titles, interests and property over User Content sent, uploaded, transmitted or in any way made available on the Platform. Nothing in these Terms transfers or assigns to Clervix any property right over User Content, except for the licenses and authorizations expressly granted in these Terms.
6.4. User Content License to Clervix: By sending, uploading, transmitting, sharing or in any way making User Content available on the Platform, the User grants Clervix a worldwide, non-exclusive, transferable, sublicensable, royalty-free, perpetual and irrevocable license to: (i) use, reproduce, distribute, display, perform, transmit, process, store, index, categorize, organize, analyze, modify, adapt, create derivative works and in any way work with User Content for the purposes of providing Services, Platform operation, artificial intelligence and chatbot training and configuration, Service improvement and development of new features and functionalities; (ii) use User Content to generate, create, produce, develop and improve algorithms, artificial intelligence models, natural language processing systems and other Platform technologies; and (iii) use User Content in aggregated, anonymized or de-identified form for analysis, research, development, improvement and optimization purposes of Services and technologies.
6.5. Prohibition of Unauthorized Use: It is expressly prohibited for the User to: (i) copy, reproduce, distribute, transmit, publish, display, perform, modify, adapt, create derivative works, reverse engineer, decompile, disassemble or in any way use the Platform, Services or any of their components without express authorization from Clervix; (ii) remove, alter, obscure or in any way interfere with copyright notices, trademarks or other intellectual property rights; (iii) use marks, logos, trade names or other Clervix identification elements without prior written authorization; and (iv) perform any activity that violates or compromises Clervix or third-party intellectual property rights.
7. Limitation of Liability and Exclusion of Warranties
7.1. Nature of Services: The User acknowledges and agrees that the Services offered by the Clervix Platform are provided "as is" and "as available", without warranties of any kind, express or implied, including, but not limited to: merchantability warranties, fitness for a particular purpose, non-infringement, accuracy, completeness, reliability, availability, security, performance, quality, results or effectiveness.
7.2. Accuracy of Artificial Intelligence Responses: Clervix does not guarantee, assure or commit to the absolute accuracy, exactness, completeness, reliability, adequacy, relevance, currency or effectiveness of responses, information, guidance, recommendations, suggestions or content generated, provided or presented by artificial intelligence, the chatbot or any other Platform component. Responses and information provided by artificial intelligence are based on documents, information and content provided by the User, processed by artificial intelligence algorithms and models that may present limitations, inaccuracies, errors, omissions or incorrect interpretations. The User acknowledges that they must verify, validate, confirm and use their own judgment when using information provided by the Platform.
7.3. Decisions Based on Responses: Clervix is not responsible, in any way, for decisions, actions, omissions, conduct, results, consequences, losses, damages, losses or any other effect resulting from the use, reliance or dependence on responses, information, guidance, recommendations or content provided by artificial intelligence, the chatbot or the Platform. The User acknowledges that it is their exclusive responsibility to evaluate, verify, validate and make appropriate decisions, using their own judgment, knowledge, experience and professional criteria.
7.4. Service Availability and Continuity: Although Clervix strives to keep the Platform available and operational, we do not guarantee uninterrupted, continuous, unconditional or error-free availability of Services. The Platform may be temporarily unavailable due to: scheduled or emergency maintenance, updates, improvements, corrections, technical failures, infrastructure problems, connectivity issues, cyber attacks, force majeure events, government decisions or any other circumstances beyond Clervix's reasonable control. Clervix is not responsible for losses, damages, losses or inconveniences resulting from unavailability, interruption, suspension or discontinuation of Services.
7.5. Data Loss: Clervix implements security and backup measures to protect User data, however, we do not guarantee absolute protection against loss, corruption, alteration, deletion or compromise of data. The User is responsible for maintaining backup copies of their important data. Clervix is not responsible for loss, corruption, alteration, deletion or compromise of data, except when proven to result from Clervix's gross negligence, fraud or intentional fault.
7.6. Limitation of Liability: Under no circumstances shall Clervix, its affiliates, directors, officers, employees, agents, partners, licensors or service providers be liable to the User or any third party for: (i) indirect, incidental, special, consequential, punitive or exemplary damages; (ii) loss of profits, revenues, data, business opportunities, goodwill, reputation or savings; (iii) business interruption or loss of use; (iv) costs of obtaining substitute services; or (v) any other damage of any nature, regardless of legal theory (contract, tort, strict liability or other) and even if Clervix has been advised of the possibility of such damages.
7.7. Maximum Liability Limit: To the maximum extent permitted by applicable legislation, the total and aggregate liability of Clervix to the User for all and any claims, demands, actions, proceedings, liabilities, obligations, losses, damages, losses, costs or expenses related to or arising from these Terms, the Platform or Services, regardless of legal theory, shall not exceed the total amount paid by the User to Clervix in the twelve (12) months prior to the date the claim arose, or, if no amount was paid, the amount of R$ 1,000.00 (one thousand reais).
7.8. Liability Exclusions: The limitations and exclusions of liability established in this section do not apply to: (i) liability that cannot be legally excluded or limited by applicable legislation; (ii) damages caused by fraud, fraud or gross negligence of Clervix; or (iii) violation of intellectual property rights or violation of confidentiality obligations.
8. Cancellation, Termination and Suspension
8.1. Cancellation by User: The User may cancel their account and terminate the use of Services at any time, through functionalities available on the Platform dashboard or by contacting Clervix through available support channels. Account cancellation will result in interruption of access to Services and may result in permanent deletion of data, information and content associated with the account, as established in Clervix data retention policies.
8.2. Termination or Suspension by Clervix: Clervix reserves the right, at its sole discretion and without need for prior notice or justification, to suspend, terminate, cancel, block or restrict User access to the Platform and Services, temporarily or permanently, in case of: (i) violation of these Terms or any Clervix policy; (ii) inappropriate, illegal, fraudulent or unauthorized use of the Platform; (iii) suspicion or confirmation of activities that compromise the security, integrity or functioning of the Platform; (iv) violation of third-party rights; (v) non-payment of due amounts; (vi) request from competent authorities; (vii) compliance with legal obligations; or (viii) any other circumstance that Clervix deems appropriate or necessary.
8.3. Termination Consequences: In case of termination, suspension or account cancellation, the User: (i) will lose access to the Platform and Services; (ii) may have their data, information and content permanently deleted, according to data retention policies; (iii) will remain responsible for all obligations, responsibilities and commitments assumed before termination; and (iv) provisions of these Terms that, by their nature, must survive termination will continue in effect.
8.4. Survival: The following provisions of these Terms will survive the termination, cancellation or expiration of the contractual relationship: Sections 5 (User Responsibilities), 6 (Intellectual Property), 7 (Limitation of Liability), 9 (Modifications), 10 (General Provisions) and any other provisions that, by their nature, must remain in effect.
9. Modifications of Terms and Conditions
9.1. Right to Modify: Clervix reserves the right to modify, update, alter, revise, supplement or in any way change these Terms, at any time, at its sole discretion, with or without prior notice, as it deems necessary or appropriate to: (i) reflect changes in Services, functionalities or Platform resources; (ii) comply with legal, regulatory or normative obligations; (iii) improve the clarity, accuracy or completeness of the Terms; (iv) incorporate new policies, guidelines or practices; or (v) any other reason that Clervix deems appropriate.
9.2. Notification of Changes: When Clervix makes significant modifications to these Terms, it will make reasonable efforts to notify Users through: (i) notice on the Platform; (ii) email notification; (iii) communication through the dashboard; or (iv) other means it deems appropriate. However, lack of notification does not invalidate the implemented modifications.
9.3. Acceptance of Modifications: Continued use of the Platform and Services after implementation of modifications to these Terms constitutes an unequivocal manifestation of acceptance and agreement of the User with the implemented modifications. If the User does not agree with the modifications, they must immediately cease use of the Platform and Services and cancel their account as established in Section 8.
9.4. Current Version: The updated and current version of these Terms will always be available on the Platform, indicating the date of last update. It is the User's responsibility to periodically review these Terms to be aware of any modifications.
10. General Provisions
10.1. Applicable Law and Jurisdiction: These Terms are governed and interpreted in accordance with the laws of the Federative Republic of Brazil, especially Law No. 13.709/2018 (General Data Protection Law), the Civil Framework of the Internet (Law No. 12.965/2014), the Consumer Defense Code (Law No. 8.078/1990) and other applicable legislation. Any controversy, dispute, conflict or litigation related to or arising from these Terms, the Platform or Services will be resolved exclusively by the courts of Chapadão do Sul, State of Mato Grosso do Sul, Brazil, with the parties waiving any other, however privileged it may be.
10.2. Contract Integrity: These Terms, together with Privacy Policies and other Clervix policies and guidelines, constitute the complete and entire agreement between the User and Clervix regarding the subject matter herein, replacing all previous agreements, understandings, negotiations, discussions, communications or correspondence, oral or written, between the parties related to the same subject.
10.3. Divisibility: If any provision of these Terms is considered invalid, illegal, unenforceable or inapplicable by a competent court, such invalidity, illegality, unenforceability or inapplicability will not affect the validity, legality, enforceability or applicability of the other provisions, which will remain in full force and effect. The invalid, illegal, unenforceable or inapplicable provision will be replaced by a valid, legal, enforceable and applicable provision that comes as close as possible to the original intention.
10.4. Waiver: Clervix's failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. Any waiver of any right or provision will only be effective if it is express and in writing, signed by a duly authorized representative of Clervix.
10.5. Assignment: The User may not assign, transfer, sublicense or in any way alienate their rights or obligations under these Terms, in whole or in part, without Clervix's prior written consent. Clervix may assign, transfer or in any way alienate its rights or obligations under these Terms, in whole or in part, at any time, without need for User consent, by notification through appropriate channels.
10.6. Relationship between Parties: Nothing in these Terms creates, constitutes or establishes any relationship of partnership, joint venture, partnership, agency, employment, mandate or any other legal relationship between the User and Clervix, beyond the contractual service provision relationship established herein. Neither party has authority to bind the other party in any way.
10.7. Communications: All communications, notifications, notices, requests or correspondence related to these Terms, the Platform or Services must be made in writing and sent through communication channels made available by Clervix, including, but not limited to: email to [email protected], communication functionalities on the Platform or other means that Clervix may make available.
10.8. Language: These Terms may be made available in multiple languages. In case of conflict or inconsistency between versions in different languages, the Brazilian Portuguese version will prevail and will be considered the official and definitive version.
10.9. Titles and Subtitles: The titles, subtitles and headings used in these Terms are only for convenience and reference, not affecting the interpretation, construction or meaning of the provisions contained herein.
10.10. Force Majeure: Clervix will not be responsible for failure or delay in fulfilling its obligations under these Terms when such failure or delay results from circumstances beyond its reasonable control, including, but not limited to: acts of God, natural disasters, wars, terrorism, riots, strikes, lockouts, infrastructure failures, supplier failures, third-party service failures, government decisions, legislation changes, pandemics, epidemics or other force majeure circumstances.
11. Contact and Support
For questions, doubts, clarifications, requests, complaints, suggestions or communications related to these Terms, the Platform or Services, the User may contact Clervix through the following channels:
Email: [email protected]
Company: CLERVIX INOVA SIMPLES (I.S.)
CNPJ: 63.252.137/0001-53
Clervix commits to responding to User communications in a timely manner, within reasonable deadlines, using its best efforts to provide adequate support and resolve issues efficiently and satisfactorily.
END OF TERMS AND CONDITIONS OF USE